Terms of Service

1. Acceptance of terms

By visiting genreagency.com, booking a consultation, or engaging Yu Company LLC, a California limited liability company doing business as "One Vision" ("we," "us," "our," "One Vision"), for services, you ("you," "client") agree to these Terms of Service ("Terms"). If you do not agree, do not use the site or our services.

If you accept these Terms on behalf of a business entity, you represent that you have authority to bind that entity.

2. Services

We provide digital marketing services to small and medium businesses, including (but not limited to):

• Google Business Profile management and local SEO
• Social media content and community management
• Reputation and review management
• Paid advertising on Meta, Google, and similar platforms
• Website development and lead-generation services
• Strategic consulting and audits

Specific scope, deliverables, and pricing for each engagement are defined in the proposal, statement of work ("SOW"), or order confirmation we send you. If there's a conflict between the SOW and these Terms, the SOW controls.

3. Client obligations

To deliver effectively, we need you to:

• Provide accurate business information, brand assets, and access credentials we reasonably request.
• Grant the platform permissions needed (e.g., GBP Manager, Meta Business Manager, ad accounts).
• Respond to approval requests within the timeframes set in your SOW (typically 2 business days).
• Comply with all applicable laws, platform policies, and the truthfulness of content you supply.
• Pay invoices on time.

Delays or service interruptions caused by your inaction (missing approvals, expired credentials, declined payments) do not entitle you to a refund or credit.

4. Fees, billing, and refunds

• Recurring fees are billed monthly in advance via Stripe on the calendar day of your first charge, unless otherwise stated in your SOW.
• Setup fees (if applicable) are billed at signing and are non-refundable once onboarding work has begun.
• Ad spend: when we manage paid campaigns, ad budgets are paid directly by you to the ad platform (e.g., Meta, Google), not to us, unless explicitly stated otherwise.
• Refunds: monthly service fees are refundable on a pro-rata basis only within 7 days of the charge for work not yet performed. Performed work is non-refundable.
• Late payment: invoices unpaid 7 days after due date may result in service suspension. Reactivation requires payment of the past-due balance.
• Taxes: fees do not include taxes. You are responsible for any sales, use, or VAT taxes that apply.

5. Term and cancellation

Services continue month-to-month with no minimum commitment unless your SOW specifies otherwise. Either party may cancel by giving 30 days' written notice (email to info@genreagency.com is sufficient).

On cancellation:

• You owe fees for the 30-day notice period.
• We will return platform admin access and provide a brief offboarding summary on request.
• You are responsible for transferring or maintaining any third-party tools (e.g., scheduling, NFC review cards) we set up on your behalf.

We may terminate immediately, without refund, if you breach these Terms materially, use the services unlawfully, or fail to pay within 14 days of due date.

6. Intellectual property

Your content: you retain ownership of all content you provide (brand assets, photos, videos, copy). You grant us a non-exclusive, worldwide, royalty-free license to use, modify, and distribute that content solely to deliver the services.

Deliverables: on full payment, you own the final creative deliverables (social posts, ad creatives, GBP posts, photography we capture on-site for you). We retain ownership of underlying templates, frameworks, internal playbooks, code, and methods.

Portfolio rights: unless you opt out in writing, we may use anonymized or attributed examples of our work for you in our portfolio, case studies, and marketing.

Our trademarks: "One Vision," "Genre," and the OV mark are our trademarks. You may not use them without written permission, except to identify us as your service provider.

7. Deliverables and approvals

Scope, volumes, and turnaround times are set in your SOW. Standard revision policy: 1–2 rounds of revisions per deliverable. Additional revisions may be billed at our then-current hourly rate.

Content goes live only after your approval. If you do not respond to an approval request within 5 business days, we may publish the content as-is to keep your account active, unless you've instructed us otherwise in writing.

8. Confidentiality

Each party agrees to keep confidential any non-public information shared during the engagement (business strategy, financials, customer lists, credentials). This obligation survives termination for 3 years.

Either party may disclose Confidential Information if required by law, court order, or to enforce these Terms.

9. Disclaimers

No guaranteed marketing outcomes. Marketing results depend on many factors outside our control — your product, market, pricing, operations, and platform algorithms. We do not guarantee specific revenue, leads, rankings, ratings, or follower counts.

The website and services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms or the services, regardless of theory, is capped at the fees you paid us in the 3 months preceding the claim.

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, lost goodwill, or business interruption, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be limited under applicable law.

11. Indemnification

You will indemnify and hold us harmless from any third-party claim arising from: (a) content you provided to us, (b) your use of the services in violation of law or platform policy, or (c) your breach of these Terms.

We will indemnify and hold you harmless from any third-party claim that our deliverables, as delivered, infringe a US copyright or trademark, provided you give us prompt notice and reasonable cooperation.

12. Third-party platforms

Our services rely on third-party platforms (Google, Meta, TikTok, Apple, Yelp, Stripe, GoHighLevel, Netlify, KakaoTalk, etc.). We are not responsible for those platforms' actions, including account suspensions, policy changes, fee changes, outages, or data loss, but we will work in good faith to mitigate impact on your account.

Where required, you authorize us to act as your administrator or manager on those platforms during the engagement.

13. Changes to these terms

We may update these Terms from time to time. Material changes will be announced on this page and (for active clients) by email at least 14 days before they take effect. Continued use of the site or services after the effective date constitutes acceptance.

14. Governing law & dispute resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.

The parties will attempt in good faith to resolve any dispute by informal negotiation. If unresolved after 30 days, the dispute will be settled by binding arbitration in Los Angeles County, California, under the Commercial Arbitration Rules of the American Arbitration Association. The prevailing party may seek its reasonable attorneys' fees.

Class action waiver: the parties agree to bring any claim only in an individual capacity, not as a plaintiff or class member in any class or representative action.

Notwithstanding the above, either party may seek injunctive relief in a state or federal court located in Los Angeles County for misuse of intellectual property or confidential information.

15. Survival

The following sections survive termination or expiration of these Terms for as long as legally enforceable: §4 (Fees, billing, and refunds — for amounts owed), §6 (Intellectual property), §8 (Confidentiality), §9 (Disclaimers), §10 (Limitation of liability), §11 (Indemnification), §14 (Governing law & dispute resolution), §16 (Notices), and §17 (Miscellaneous).

16. Notices

Notices to us must be in writing and sent by email to info@genreagency.com (subject line: "Legal Notice") with a courtesy copy by US mail to:

Yu Company LLC
Attn: Legal Notices
3450 Wilshire Blvd
Los Angeles, CA 90010
United States

Notices to you may be sent to the email or postal address most recently provided to us (or, for prospects, the email submitted at booking). Email notice is effective on transmission; mailed notice is effective three business days after deposit with the carrier.

For service of process, we accept service via the registered agent on file with the California Secretary of State.

17. Miscellaneous

• Entire agreement: these Terms together with the applicable SOW are the complete agreement between the parties and supersede any prior oral or written agreement on the same subject.
• Severability: if any provision is held unenforceable, the rest remains in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
• No waiver: failure to enforce a provision is not a waiver of future enforcement.
• Assignment: you may not assign these Terms without our written consent. We may assign without consent in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.
• Force majeure: neither party is liable for delays or failures caused by events outside reasonable control (natural disaster, war, terrorism, pandemic, government action, internet or utility outage, third-party platform failure).
• Independent contractors: we are an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship.
• No third-party beneficiaries: these Terms are for the benefit of the parties only; no third party may enforce them.
• Headings: section headings are for convenience only and do not affect interpretation.
• Counterparts & electronic signatures: any SOW may be signed in counterparts and by electronic signature, each of which is an original.
• Export & sanctions compliance: you represent that you are not located in, and will not use our services for, any party or country subject to US export controls or sanctions.

18. Contact

Yu Company LLC
3450 Wilshire Blvd
Los Angeles, CA 90010
United States

Email: info@genreagency.com
SMS: (877) 365-8999